The Play Group Membership Terms & Conditions

Membership Overview

The Play Group offers a variety of membership options designed to support flexible, consistent access to our space, classes, and community. Membership benefits vary by plan and are subject to change as offerings evolve.

Billing & Renewal

All memberships are set to auto-renew unless canceled. Members will receive a renewal reminder 7 days prior to their billing date. Cancellations must be made before the renewal date to avoid being charged for the next billing cycle.

  • Month-to-Month & Flexible Memberships: Renew monthly and may be canceled at any time prior to renewal.
  • 3-Month Unlimited Membership: One-time purchase. Non-cancelable except in extenuating circumstances.
  • Annual Membership: Billed monthly for a 12-month commitment.

Cancellations & Early Termination

Memberships may be canceled at any time. However:

  • Cancellations made after a renewal has processed are not eligible for a refund.
  • If a member cancels mid-cycle, the remaining value may be issued as a prorated account credit.
  • Annual Memberships canceled before the 12-month term is complete will be adjusted to the month-to-month rate for the time used, and the difference will be charged accordingly.

Pause Policy

  • Month-to-Month & Flexible Memberships may be paused at any time.
  • 3-Month Unlimited and Annual Memberships are not eligible for pauses.

Reservations & Attendance

Reservations are required for all open play sessions and classes.

  • Cancellations must be made at least 2 hours prior to the start time.
  • Members who miss a reservation without canceling will receive one warning.
  • Additional no-shows will incur a $12 fee per occurrence.

Refund Policy

Memberships are non-refundable. In the event of a mid-cycle cancellation, a prorated account credit may be issued at The Play Group’s discretion.

Illness Policy

To help maintain a healthy environment for all families, we ask that members and guests stay home when experiencing symptoms of illness. We appreciate your cooperation in keeping our space safe, especially for our youngest visitors.

Guest Policy

  • Members are welcome to bring adult guests at no additional cost.
  • Any guest attending with a child must register separately and adhere to standard booking policies.

Sibling Policy

Siblings are always welcome to attend alongside active members.

Supervision & Conduct

  • Children must be supervised by a parent or caregiver at all times.
  • Families are expected to treat the space, staff, and other guests with care and respect.
  • The Play Group reserves the right to revoke membership if policies are not followed.

Liability & Media

All members are required to have a signed liability waiver on file. Media consent is addressed within that agreement.

Policy Updates

The Play Group reserves the right to update membership terms, pricing, and offerings at any time. Members will be notified of any significant changes.

Final Notes

By purchasing a membership, you agree to these Terms & Conditions.